Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will also contact you in case we or our online systems have provided /generated wrong information for your holiday, hotel reservation or any other services booked by you.
We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 48 hous of our sending it out. (b) Except where otherwise advised or stated in the booking conditions of the supplier concerned, all money you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
Website / Brochure Accuracy
We have done our best to ensure that all descriptions, information and prices in our website www.spatrip.net or promotional documents as shared with you are correct and accurate in accordance with the latest information available at the time of uploading, updating, publication.
Regrettably however errors do occur and we reserve the right to correct these errors. You must therefore ensure you check all details of your chosen holiday (including the price) with us or your travel agent at the time of booking.
We will notify you of any changes when you make your booking however we regret that we cannot inform you of changes in subsequent brochure editions once your booking has been made.
The photographs, and descriptions featured may not always show the individual accommodation which we reserve for our clients – they are there to give a general impression. Room descriptions are given as examples of what is available. They do not necessarily represent the type of accommodation which will be allocated to you on arrival as many rooms are individually built with slightly differing characteristics.
Description of spa programs is for an indication only. Specific treatments may vary, although every effort has been made to describe them as accurately as possible, there may be changes in the type and number of treatments which occur and which are beyond our control. Where we are aware of these changes we will endeavor to inform you.
There may be occasions, especially in low season, when facilities, may be withdrawn (e.g. certain restaurants closed, water sports unavailable etc) or reduced by the individual accommodation owners or resorts. Where we become aware of this and where we believe any withdrawal may have a significant affect on your holiday, we will let you know of the withdrawal as soon as is reasonably possible.
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests.
Where we can, an amendment fee of USD 25/INR 2000 per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by the property owner or any other suppliers. (It should be noted that once booked, any change to any travel arrangements you may have made (e.g. flights, trains, ferries, etc.), could make you liable to pay 100% of the cost of those arrangements again for any change made. If you should lose your tickets (and you have purchased these arrangements from us) we will contact the individual supplier and the relevant costs will be payable by you.
Should you have to cancel, the party leader should immediately inform us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices.
Cancellation charges will be advised reference to the cancellation policy laid down by each property or other suppliers.
We shall have no liability for any death or personal injury unless this results from our negligence or our employees’ negligence (providing they were at the time acting in the course of their employment with us).
You must take all necessary steps to safeguard your personal property. No liability is accepted by us in respect of damage to, or loss of, such personal property except where it results from our negligence or our employee’s negligence (providing they were at the time acting in the course of their employment with us.
As we act only as agent for the property owner (s) we cannot accept any liability for any act(s) or omission(s) of the property owner(s) or anyone representing, or employed by, the property owner.
Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the property owners.
If the property owner cancels your contract for the accommodation at any time after confirmation, we will try to find a suitable similar property to offer you however we are not obliged to do so. If we are unable or unwilling to do so, or if you would prefer, you are entitled to cancel the contract and receive refund of money you have paid (excluding amendment charges and payment made towards cancellation of services to property owner or other suppliers.)
Your Liability To Us
When you book with us, you accept full responsibility for any damage or loss caused by you or any member of your party.
Full payment for any such damage or loss must be paid direct at the time to the property owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
You undertake to behave with propriety and in such a manner as in no way to cause distress, damage, danger or injury to other clients, property, our employees and/or any third party. The contract of any client in breach of this clause shall be terminated forthwith and we, nor the property owner or other supplier concerned shall have no further contractual obligations to you. No refunds will be made and we, nor the property owner or other supplier will not pay any expenses or costs incurred as a result of the termination.
Please let us know any special requests you may have at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier or property owner concerned, we regret we cannot guarantee any request will be met. Failure to meet a special request will not constitute a breach of your contract.
We are always very interested in hearing your comments on your holiday. We will be sending you a questionnaire and would greatly appreciate it if you would fill it in on your return. The accommodation and services we feature are provided by the individual property owners who are responsible for the properties. Clients’ complaints, which fortunately are very rare, will be forwarded to the individual supplier and dealt with according to their instructions.